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Frequently Asked Questions

Have questions about plumbing repairs, replacement, drain cleaning or clogged drains?

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General

What is 24H Plumbing Pros?

It is a free service that helps homeowners find experienced and knowledgeable plumbers who offer their service 24 hours. You call them anytime, and they’ll be there to fix your problems right away.

How Does it Work?

  1. Call our 24-hour customer support team. Tell us about your situation and what service you need to be done.
  2. If we can help, we will try to connect you with a local repairman. If you’d like to continue, one of our agents will then help schedule your service.
  3. Once our 24H Plumbing Pros arrives, they will diagnose the issue, address your concerns and complete the job.

Is 24H Plumbing Pros Free?

Yes please, our online 24H Plumbing Pro service is free.

Can I Trust 24H Plumbing Pros?

Yes, you can trust 24H Plumbing Pros as they provide the best services at any time of the day and fix any issue instantly.

Will I Get a Free Estimate?

This will vary depending on the professional. Each of our partners has a different way of conducting business and providing estimates. We recommend that you clarify the process and policies with them before scheduling your service.

What cities do you offer service?

We offer services across all the cities in the US. Our main objective is to reach everyone and fix all your plumbing issues.

plumbing

When do you recommend we hire a plumber vs. DIY?

If you know the technicalities of specific problems, you can DIY. Some of the most usual and minor problems like clogging of your toilet or showers, your flush not working properly or maybe leak in your faucets. All these can be done by yourself. However, you need to contact the plumber if the pipes at your home are broken or if your heater has stopped working.

How to Increase water pressure in your home?

Check for any residues in the aerators and even check for any leaks in your pipes as they cause low pressure. If it’s working fine, examine your water meter. If there is no problem in any of the above, test the water pressure; if the reading is low, install a water pressure booster.

How often should I have my sewer lines jetted?

It is good to have your sewage lines jetted once in every two years, however, if you encounter problems before that, it is better to get it jetted immediately.

How much does a plumber charge to replace a valve?

A plumber would approximately charge $200 to $300 to replace a valve.

How can you tell where a water leak is coming from?

A water leak can be from inside or outside your house. So, firstly you need to find out if the water is leaking from inside or not. Inspect your water meter and your leak indicator, if you’re unable to figure out the exact place, call the plumber.

How much does a plumbing inspection cost?

A plumbing inspection can cost anywhere between $180-$300. However, the prices may differ depending on the size of your house.

What is considered a plumbing emergency?

If there is a sudden burst in the pipes, gas leak or if you find leaks in water heater then it is considered a plumbing emergency. Along with these, if you happen to find extensive leaks in your pipes or if you are not getting the hot water, you need to fix it immediately with the help of a plumber.

Drains

What drain cleaning products work best?

The Green Gobbler Dissolve works best to unclog drains with hair and grease. Bioda Drain cleaner & Odour Eliminator can be used on a daily basis.

How much drain cleaner should I use per drain?

Few ounces of drain cleaner for each works best to clear the clogs.

How to Prevent Clogs in Your Drains?

You need to ensure during a shower to not let a single hair trickle down your drain as it can accumulate over time and clog your drain. Also, make sure you do not throw even the small items in your kitchen sink be it the grains or the leafy vegetables. You can pour vinegar and hot water from time to time to prevent any extreme clogging.

Why do I need a plumber to clear clogged drains?

Plumbers have the right types of equipment to unclog your drains and can do it instantly without damaging any of the pipes. It might be risky for to you take over the task by yourself as it might end up causing minor or major damages to the pipes.

What happens if I have an unused bathroom drain?

If you have an unused bathroom drain, it might start emitting a bad odor eventually. Now and then you need to pour some cleaning products or the best way to prevent it is to pour water once in a while.

Can hot water clear my drain clogged with a tile grout?

No, hot water is ineffective in clearing your drain with tile grout. It is advised to call a plumber to unclog your drain.

Why is water coming up from shower drain?

If the pipes are clogged to a large extent, the water can’t flow further which makes it take a turn and flow back to your shower drain. That is why the water is coming up the shower drain.

What home remedy can I use to unclog a shower drain?

You can use the following three remedies to unclog your drain: boiling water, vinegar or baking soda. Pouring any of the three will loosen up the clogged particles in your drain gradually.

Toilet

Why is sewage exploding out of the toilet?

Sewage might be exploding due to the blockages in your pipes.

Why do I get a foul smell every time I flush my toilet?

You might get a foul smell due to the following: block in the pipes, broken seal or not frequently used. These three might be the main reason and you should hire a plumber if it’s due to the first two cases.

What do I do with a toilet that keeps clogging?

If someone has flushed not-supposed-to-be flushed items or if there is any problem in the sewer lines or if the trap is broken, then your toilet keeps clogging. So, you can use a toilet snake or a plunger or fix the broken trap by calling the plumber.

What do I do if my toilet leaks at the base?

You might have to stop using the toilet and tighten the bolts that hold the toilet to the floor and check if you need a wax ring to seal it.

My toilet is running due to high water pressure

You might need to get your water pressure tested or adjust your float. Check for your flush handles and the valves as they might be causing the issue.

Water is not flowing into toilet tank

The fill valves in your tank may have blocked, or there might be a clog or your toilet float ball has stooped too low. You can fix it easily but even after that if the water is not flowing, you need to take help from the plumber.

Is there any way to repair a cracked toilet tank?

If the crack is small, then yes you can repair it by applying epoxy but, if it is too big, then you have to replace your toilet tank.

Can I Install a Commercial Toilet in my home?

You can install Commercial Toilets at your home but, it may not be the exact way you would want. You need to consider a lot of parameters before doing so as it is not mainly designed for homes. Certain complications come along with it so you need to rethink before plunging into the decision.

Leaky FAUCET

Faucet makes a loud noise when we turn it off. Why?

The noise may be due to the sudden turning off of the water. So, when you turn it off very fast, the valve is also closed very fast. So, the noise may be due to the hydraulic shock that occurs.

What is the black stuff that comes out of the faucet?

As you know water contains many minerals, the black colour can be due to the reaction of magnesium with oxygen or even iron with oxygen in the water.

Why does my outside faucet keep running?

Either the gasket or the valve has been damaged and indicates that you need to replace it which why the running of the outside faucet.

What causes a leaky faucet?

The washer in your faucet would have become old or corrosion on your valve or the disc would have been damaged. Even if your washer is not set up properly it might happen.

How do I remove white build-up on faucet aerators?

You can use vinegar to wipe it off or even lemon as it is citric, it will easily wipe the white-build up. You can even wipe it off with any of the detergents at your home.

Why is no water coming out of my faucet?

There might be leaks or deposits of residue in the pipe which causes blockage of water. Even if the pipes are clogged you might not see any water coming out of your faucet and it indicates that you need to get it checked and fixed.

Why does my faucet run after I turn it off?

The common cause would be if your washer is weary or if there is no washer in your faucet.

Sinks

Is a single or double kitchen sink better?

It depends on the size of your kitchen and also your budget. Both have their pros and cons. Single sinks may need more water whereas double may require less. However, with double sink, maintenance is more than the single sinks. As mentioned, both have their pros and cons and it entirely depends on you and your choices.

Is granite sink better than stainless steel?

You can choose from a wide array of colours from granite and it does not get damaged that easily too. Though it is difficult to maintain, it has more advantages than the stainless steel one and even it makes less noise compared to the steel sinks.

What is the most durable bathroom sink?

The most durable bathroom sink is Porcelain. They come in a variety of colours and you can match it according to your bathroom colour but they might get stained eventually. You can also choose stainless steel as it won’t get corroded that fast.

Sump Pumps

What type of sump pump do I need for my home?

You can choose any from the following: pedestal, submersible or battery back-up sump pumps. Each has its properties and you can choose accordingly.

What can I do to prevent a sump pump failure?

Make sure there is no defect and ensure that you have got it installed properly. Keep replacing it with new ones once every decade and protect the pipes to avoid clogging. The most important thing is to maintain it regularly.

What size sump pump do I need for my basement?

You should consider the motor power and the capacity and a few other parameters like the static head to figure out the size of the sump pump.

How often should you clean your sump pump?

Every quarterly you should clean your sump pump else the residues might get accumulated over time and damage it completely which would be difficult to clean at the later stages.

How do I clean my sump pump?

Before starting to clean, inform everyone to not use water until you complete cleaning it.

  • Make sure the power supply is turned off.
  • Take out the pump and place it in a huge tub or a bucket.
  • Clean the pump and also the bottom of the pit thoroughly and place the pump back in the pit.

Why does my sump pump smell like sewer?

If your sump pump is too dry, it might lead to a bad odor.

Or if there is a sewage line near to the sump pump and if it is damaged, it might result in the bad smell.

How do I fix a smelly sump pump?

Pour tons of water into the sump pump which might push out the stagnant water beneath and then put the bleach to make the smell disappear.

Water Heaters

How long does a water heater last?

A water heater might last up to a decade or even less than that. Sometimes it might even go up to 12 years.

Can I install my own water heater?

Yes, you can install your water heater on your own but it is advised to get it installed from someone licensed to ensure nothing wrong happens in the process.

How do I stop my water heater from popping?

It is due to the sediment so you need to get it out by flushing it.

Is it better to leave your hot water on all the time?

It is not better to leave it all the time as its efficiency might reduce over time. If you have the instant water heater there is no need to keep it on the whole day.

How long will water stay hot in a water heater without power?

It can stay up to a maximum of 8 hours if no one has used it else up to 5-6 hours.

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